The Terms and Conditions set out below shall apply to any contract between us for the supply of Products (which includes services: Courses, Workshops, Training & Coaching) purchased from Us.
Please read all of them carefully,they contain exclusions and limitations of our liability under such a contract.
1. Definitions:
1.1. When the following words with capital letters are used in these Terms, this is what they will mean:
i) “Booking”: your booking for a Course;
ii) “Event Outside Our Control”: is defined in clause 10.2;
iii) “Terms”: the terms and conditions set out in this document;
iv) "Course": the Course(s), Mentorship(s), Consultation(s) and/or Webinar(s) that we are providing to you as set out in the booking;
v) “Product”: covers any item, in any format, created by Us and provided to you whether via payment or free of charge;
vi) “Delegate": the person(s), firm or company who has paid for the Course or training OR any person attending the Course or training as an affiliate of “The Company”;
vii) “We/Our/Us: Sanctuary Property Sourcing Ltd (trading as Property Sourcing Compliance), 22-28 Willow Street, Accrington, Lancashire, BB5 1LP.
1.2. When We use the words “writing” or “written” in these Terms, this will include e-mail(s), Facebook & LinkedIn Messages unless We say otherwise.
2. Our Contract With You:
2.1. These are the terms and conditions on which We provide Courses to you.
2.2. Please ensure that you read these Terms carefully, and check that the details in your Booking and in these Terms are complete and accurate. If you think that there is a mistake or require any changes, please contact Us to discuss. You are entitled to cancel a Booking within 14 days of making it if you are unhappy with any of these Terms.
2.3. We may take your Booking over the telephone, via the Internet or by Invoice. We will then confirm your Booking by post or email within two days of receipt. These Terms will become binding on you and Us when We issue you with the confirmation, at which point a contract will come into existence between you and Us.
2.4. If any of these Terms conflict with any term of the Booking, the Booking will take priority.
3. Changes to Booking or Terms:
3.1. We may revise these Terms from time to time in the following circumstances:
3.2. If We have to revise these Terms under clause 3.1, We will where possible, give you at least two week’s written notice of any changes to these Terms before they take effect.
3.3. You may make a change to your Booking within seven calendar days of placing a Booking by contacting Us. Where this means a change in the total price, We will notify you of the amended price in writing. You can choose to cancel the Booking in accordance with clause 11.1 in these circumstances.
3.4. If you wish to cancel a Booking before it has been fulfilled, please see your right to do so in clause 11.
3.5. We reserve the right to change the venue, presenter(s), mentor(s) and/or materials at any time without prior notice. You will not be entitled to a refund in the event of a variation under clause 3.5, unless you exercise your rights as stated in clause 11.
3.6. You may transfer your membership or course to a family member. All requests to transfer must be received via email at least 24hrs before membership or the course is due to start to the following email address: [email protected].
4. Providing Courses:
4.1. We will supply the Course to you on the date set out in the Booking unless otherwise varied by Us in accordance with clause 3.5.
4.2. We will make every effort to provide the Course on the date(s) set out in the Booking. However, there may be delays due to an Event Outside Our Control. See clause 10 for Our responsibilities where an Event Outside Our Control happens.
4.3. If you do not pay Us for a Course when you are supposed to as set out in clause 6.3, We may withdraw your enrolment on a Course with immediate effect (except where you dispute an invoice under clause 6.5). We will contact you to tell you this. This does not affect Our right to charge you interest under clause 6.4.
4.4 All delegates must provide their name, email address and telephone number upon registering for any course as a condition of entry. Without this information the company reserves the right to refuse entry to the course.
4.5 We reserve the right to ask any person to leave the course, if their behaviour is deemed unacceptable or disruptive to others.
4.6 The possession or operation of recording or transmission equipment of any kind is prohibited during the Course. This includes, without limitation, photography, filming, audio and any other recording or transmission.
4.7 You acknowledge that for any Course you enrol for, that all Products including copyright, design right and all other intellectual property rights materials (including but not limited to any drafts, drawings, PowerPoint’s or illustrations We make in connection with such material(s), whether presented during, before or after the course, are owned by Us or Our licensors.
4.8 Delegates are strictly prohibited from offering to sell, selling or possessing with the intent to sell any promotional and/or commercial Items during the Course.
4.9 The Course may be filmed and/or recorded and unless you inform a staff member of the company otherwise, before the presentation begins, it is deemed that you give permission for any footage of yourself to be used by The Company for commercial purposes.
4.10 You acknowledge that We do not (nor any trainer, mentor, team member, agent or employee who is providing a course, mentoring, or other training) provide Investment, financial, legal or accounting advice. We are not authorised by the FCA or other body to do so and as such this does not form part of the Course or the contract between us.
4.11 You further acknowledge that the opinions and comments made by trainers and mentors (whether employed by Us or not) are their own and do not represent or reflect Our opinions or comments. You acknowledge that any opinions or comments are followed at your own risk. You agree not to hold Us responsible for any such opinions or claims.
5 Failure to Attend:
5.1 If you fail to attend a Course but have not varied your Booking in accordance with clause 3, then you will forfeit any amounts that you have paid for that Course. You will not receive any credits for a Course that has been paid for but for which you do not attend.
5.2 You acknowledge that this clause 5.4 does not work harshly on you.
6 Price and Payment:
6.1 The price of the Course will be set out in Our price list in force at the time We confirm your Booking. Our prices may change at any time, but price changes will not affect Bookings that We have confirmed with you.
6.2 VAT will be charged on fees payable at the prevailing rate applicable, where required to do so. If the rate of VAT changes between the date of the Booking and the date of delivery or performance, We will adjust the rate of VAT that you pay, unless you have already paid for the Seminar in full before the change in the rate of VAT takes effect.
6.3 Upon submitting a Booking, longer than 30 days prior to the start date of the Course we will request a 20% deposit from you to secure your place on that Course (Deposit) by way of credit, debit card or Bank to Bank payment. If you are securing your place within 30 days prior to the date of the Course, payment in full will be expected. We will not accept a Booking unless we receive either your Deposit or payment in full as required. We will send you an invoice in respect of your Booking (by email or by post) and full payment of the balance for the Course must be made at least 30 days prior to the date of the Course. Your rights to a refund on cancellation are set out in clause 11.
6.4 If you use one of our ‘Payment Plans’ to purchase a course please note that if you cease at anytime to make payments prior to the completion of the ‘Payment Plan’ you may be removed from the course, until any outstanding payment(s) is/are received and as a result you would not receive the whole course content as originally intended. We also reserve the right to withdraw access to any materials provided to you.
6.5 If you do not make any payment due to Us by the due date for payment, We may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Barclay’s Bank Plc. from time to time. This interest shall accrue on a daily basis form the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay Us interest together with any overdue amount.
6.6 However, if you dispute an invoice in good faith and contact Us to let Us know promptly after you have received an invoice that you dispute it, clause 6.8 will not apply for the period of the dispute.
7 Rescheduling a Booking:
If you would like to reschedule your enrolment on a Course from the original Course date, you must notify us in writing providing us with full details of the original date and your preferred Course date. We are not obliged to reschedule your enrolment but may do so at Our own discretion. You acknowledge that We may incur additional charges as a result and We will be entitled to recover these reasonable costs from you. You further acknowledge that Our ability to reschedule will depend on the availability of places and that We shall, to the fullest extent permitted by law, have no liability to you in the event that no places are available.
8 Our Liability to You:
8.1 We have no liability to you for:
8.4.1 Any indirect or consequential losses; or
8.4.2 Loss of profit, loss of business, business interruption, or loss of business opportunity.
8.5 We do not exclude or limit in any way Our liability for:
8.5.1 Death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors; or
8.5.2 Fraud or fraudulent misrepresentation.
9 Product Warranty:
9.1 As a consumer, you have legal rights in relation to services not carried out with reasonable skill and care, or if the materials We use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
9.2 We warrant that the Course will be delivered using reasonable care and skill. If you have any problems with a Course, please contact Us and tell Us as soon as possible and We will use every effort to rectify any problem as soon as possible.
9.3 If we provide you with any Product (Products) and the Product(s) are faulty or not as described, please contact Us as soon as possible and we will use every effort to rectify any fault as soon as possible. In the event We are unable to rectify a fault, we shall provide you with a replacement Product(s) or refund the charges paid by you in respect of the faulty Product.
10 Events Outside Our Control:
10.1 . We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control (including but not limited to Us having to rearrange or cancel a Course).
10.2. An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitations; strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
10.3. If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
10.3.1. We will contact you as soon as possible to notify you; and
10.3.2. Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of the Course to you, We will rearrange the Course as soon as reasonably possible after the Event Outside Our Control is over.
10.4. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish Us to provide the Course. Please see your cancellation rights under clause 11. We will only cancel the contract if the Event Outside Our Control continues for longer than two weeks in accordance with Our cancellation rights in clause 11.
11. Your Rights to Cancel and Applicable Refund:
11.1. Before We provide the Course, you have the following rights to cancel a Booking for a Course, including where you choose to cancel should We be affected by an Event Outside Out Control (Clause 10) or if We change these Terms under clause 3.1 to your material disadvantage.You have a legal right to cancel a Booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, during the period set out below in clause below.
This means that during the relevant period if you change your mind or decide for any other reason that you do not want to keep a Booking, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens Advice Bureau or Trading Standards office.
11.2. Your legal right to cancel a contract starts from the date on which we email you to confirm acceptance of your Booking, which is when the contract between us is formed. Your deadline for cancelling the contract will end 14 days after the day on which you receive confirmation of the Booking.
You may cancel any Booking or a Course within the cancellation period specified above, by contacting Us in writing at our registered address or email as set out in clause
11.3. We will confirm your cancellation in writing to you without delay. If you cancel a Booking under this clause, the deposit or full price of the Course paid by you will be refunded in full.
11.4. Should you cancel you contract after the end of the 14-day period you will receive a refund, minus any cancellation fees payable as outlined in the table contained in clause 11.7 below.
11.5 You do not have the right to change your mind in respect of:
11.5.1 Digital products after you have started to download or stream these;
11.5.2 Services (including Workshops), once these have commenced, even if the cancellation period is still running;
11.5.3 Any Products which become mixed inseparably with other items after their delivery;
11.5.4 Any Products purchased in person and therefore not online or over the telephone (at Workshops or other 'in person' events);
11.6. To cancel a contract, you just need to let Us know that you have decided to cancel. You may use the following cancellation notice when cancelling a contract as prescribed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and send it to us at: 22- 28 Willow Street, Accrington, Lancashire BB5 1LP - for the attention of Tina Walsh (but it is not obligatory):
To: Sanctuary Property Sourcing Ltd (trading as Property Sourcing Compliance), Registered Office: 22-28 Willow Street, Accrington, Lancashire, BB5 1LP.
I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods/for the supply of the following services[*] Ordered on/received on [*] [ENTER DATE] Name of consumer(s):
Consume(s) Address(s):
Signature (if sent on paper) Date…………………………………………
11.7. You can also e-mail us at [email protected] or contact our Customer Services team by telephone on 01200 441802. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last post on the last day of the cancellation period or e-mail us before midnight on that day.
11.8. We will refund you on the credit card, debit card or bank account used by you to pay.
11.9. Subject to clause 11.2, if you cancel your Booking more than 91 days before the start of a Course, there is no administration charge. If you cancel within 90 days of a Course date, the following administration charges will be payable.
Date of Cancellation
Cancellation Fee
31-90 days prior to Start of Course
20% of Total Course Fee (Deposit)
0-30 days prior to start of Course
100% of Total Course Fee
The administration charges reflect the initial work undertaken by Us in connection with your Booking. Accordingly, you acknowledge that they do not work harshly on you.
11.10. Once We begin providing the Course you may only cancel the contract by giving Us written notice if:
11.10.1. We break this contract in any material way and We do not correct or fix the situation within 14 days of you asking Us to so in writing:
11.10.2. We go into liquidation or a receiver or an administrator is appointed over Our assets;
11.10.3. We change these Terms under clause 3.1 to your material disadvantage;
11.10.4. We are affected by an Event Outside Our Control, and you shall pay us an amount, which is in proportion to what has been performed until you have communicated Us your cancellation from this contract, in comparison with the full coverage of the contract.
12. Our Rights to Cancel and Applicable Refund:
12.1 If We have to cancel a Booking before the start date for the Course, due to an Event Outside Our Control or the unavailability of key personnel or key materials without which We cannot provide the Course. We will promptly contact you if this happens.
12.2 If We have to cancel a Booking under clause 12.1 and you have made any payment for a Course that has not been provided, We will refund these amounts to you.
12.3 We may cancel the contract for a Course at any time with immediate effect by giving you written notice if:
12.3.1 You do not pay Us when you are supposed to as set out in clause 6.3. This does not affect Our right to charge you interest under clause 6.4; or
12.3.2 You break the contract in any other material way and you do not correct or fix the situation within 14 days of Us asking you to in writing.
13 Information About Us and How to Contact Us:
13.1 We are a limited liability company registered in England and Wales. Our company registration number is 08252580 and Our registered office is: 22-28 Willow Street, Accrington, Lancashire, BB5 1LP.
13.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer services team at 01254 721976 or by e-mailing Us at [email protected]
13.3 If you wish to Contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing (for example, to cancel the contract), you can send this to Us by e-mail, by hand, or by pre-paid post to Sanctuary Property Sourcing Ltd, 22-28 Willow Street, Accrington, Lancashire, BB5 1LP. We will confirm receipt of this by contracting you in writing. If We have to contact you or give you notice in writing We will do so by e-mail, by hand, or by pre-paid post to the address you provide to Us in the Booking.
14 How We May Use Your Personal Information:
14.1 We will use the personal information you provide to Us to:
14.1.1 Provide the Course;
14.1.2 Process your payment for such a Course; and Inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us.
14.2 We will not give your personal data to any third party.
15 Other Important Terms:
15.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.
15.2 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
15.3 This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
15.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do not waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
15.6 These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
Disclaimer:
This disclaimer forms part of the Terms and Conditions.
PSC provides both Internet based general information, forms, document templates, courses and other items as well as face to face based (workshop) Training.
PSC is not a legal practice and nothing on our websites constitutes legal or other advice.
PSC takes reasonable steps to ensure that the information contained on our websites is accurate and up to date.
PSC may amend any form, document template, Course or other training or item, add or replace, remove any form, document template, Course or other training or item without notice.
The information, forms, document templates, Course or other training or items that PSC supply are designed and offered in good faith only to provide a guide for common situations.
PSC provides both the information on our websites and any forms, document templates, Courses or other training without any express or implied representation, warranty, term or condition.
PSC recommend that if you have any questions or concerns about the appropriateness or use of any form, document template, Course or other training or item that you seek independent legal or other professional advice.
PSC it’s agents, employees, contractors or sub-contractors will not be liable (including negligence) or otherwise, for any special, direct or indirect loss, damage, cost, expense, claim demand or liability, or any loss of profit, revenue or anticipated savings arising directly or indirectly from any omission from, error or defect in, unsuitability of, any form, document template, Course or other training available from PSC either directly or via any website; from possession, publication, use of or reliance on any such document template